Sun Gallery: troubleshooting veiwing problems
 
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Poor Image Quality

If the images here and at other web sites, and even in other applications, are poor, seem grainy, or the colors seem to bleed and are inaccurate, chances are the color depth setting on your computer is too low. For the best possible experience of all web site graphics it is highly recommended that you change the settings in your display properties menu or in a set resolution program that came with your video card. Ideally the settings should be 16 bit (64,000 simultaneous colors) or more. In Windows 95 and 98 you can follow these simple steps:
  1. Close or minimize all programs running visibly.
  2. Right mouse click in an area away from desktop icons.
  3. Choose 'properties' from the pop-up context menu.
  4. Choose 'settings' from the tab menu.
  5. In the palette settings drop down menu choose 'high color' (16 bit) or 'true color' (24 bit)
  6. Click 'apply' in the buttons below. Follow what ever instructions you are given.
If there still is a problem or you couldn't find any way to change the settings consult your video card documentation or operating system help files.
 

 
If you are using America Online

America Online offers the web to its members using its own built-in browser and, unfortunately, in its attempt to speed up the processing of images by your computer it sacrifices the larger color palettes that are employed by the stand-alone versions of Netscape Navigator or Microsoft's Internet Explorer. Most, if not all the screen images in Sun Gallery's online exhibitions, not to mention almost everywhere else where photos and art are displayed on the web, have far more colors than any browser will display. JPEGs or Joint Photographic Experts Group are the graphic file of choice for photography on the web. They contain up to 16 million simultaneous colors or more. It is critical, therefore, to utilize as many colors as a web browser will allow.... the difference is far from subtle: pictures of artwork viewed with AOL's default software simply won't have justice done to them. At least with Netscape's Navigator's and Internet Explorer's color tables an image can be rendered much closer in proximity to what the designer of a site had intended it to look like. The solution is to download and install a stand-alone version of the Netscape Navigator browser (preferably) or Internet Explorer.

Here's how to proceed:

  1. Download version 4.0 or later of Netscape Navigator or Internet Explorer.
  2. Install the downloaded browser software on your computer. (You'll find installation instructions at the browser's download Web site.)
  3. After you successfully install your new browser, restart your computer.
  4. Sign on to AOL and stay at the AOL Welcome page. (Note: You have to be online with AOL before you can proceed.)
  5. Keep AOL running in the background and start your newly installed stand-alone browser. The new browser will use your AOL connection.

If you have problems getting your new browser to work with AOL, go to the AOL Member Services area, click "Internet & World Wide Web," then double click the "Using other browsers with AOL" topic. This gives further advice on how to use a browser with AOL.
 
If you still are having trouble or if you simply don't want to go the effort of installing a better browser, AOL also has made it possible to change the image quality settings. Its a switch that turns off the image compromising compression that is the default. The color depth and palette used will now be closer to Netscape and I.E. although still considered by many to be less "art friendly". Follow these steps:
  1. In AOL 3.0 launch the browser and click the 'Prefs' button on the window toolbar. In AOL 4.0 click the 'My AOL' button on the toolbar, and select the "Preferences' button. Then select the 'WWW' option.
  2. Go to the "Web Graphics" tab. Uncheck the "Use compressed graphics" box.
  3. Click OK.

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